Clearing/Acknowledging Alarms
Methods for Managing Alarms
There are several views in which you can clear/acknowledge an alarm:
Mosaic Dashboard view
Current Alarms view
Alarm Details view
Auto-clear Alarms (discussed here in other article)
Managing Alarms in Mosaic Dashboard view
Below, we will instruct users on how to manage alarms in the Mosaic Dashboard view.
Step 1: Navigate to Motion App to access Mosaic Dashboard
In the example scenario described below, we are going to be managing alarms for multiple Motion Tiles that have satisfied alarm conditions and are in an alarm state.
Scroll through the Apps view to identify appropriate Motion App, or search for the Mosaic App in the search bar on the top right-hand corner
Step 2: Identify Motion Tiles that are in an alarm state
In the Mosaic Dashboard view, any Motion Tile that has satisfied alarm criteria - but has not been cleared - can be easily identified. It is important to note that, regardless of the current alarm state of the Motion Tile, the alarm details will be logged at the time the alarm was triggered. Unless the alarm is cleared by a user, you will see the following buttons at the top right hand corner of the individual Motion Tile:
Unacknowledged (lime green box)
Acknowledged (light blue box)
Acknowledged
An acknowledged alarm will always contain a GOLD "acknowledged" button at the top right-hand corner of that Motion Tile. This indicates that the user has manually acknowledged that the alarm satisfied alarm criteria. The user, however, has yet to clear the alarm. Therefore, the GOLD "Acknowledged" button will still appear on this Motion Tile until the alarm is cleared.
To clear this alarm, click the GOLD "acknowledged" button to open a pop up menu
Click the "Clear Alarm" option within the pop-up menu
Unacknowledged
An unacknowledged alarm will always contain a RED "unacknowledged" button at the top right-hand corner of that Motion Tile. This indicates that the user has yet to acknowledge that the alarm satisfied alarm criteria. The user also has yet to clear the alarm. Therefore, the RED "unacknowledged" button will still appear on this Motion Tile until the alarm is cleared.
To acknowledge or clear this alarm, click the RED unacknowledged button to open a pop up menu
To acknowledge the alarm, click the "Acknowledge" option within the pop-up menu
To clear the alarm, click the "Clear Alarm" option in the pop-up menu
Managing Alarms in "Current Alarms" View
Step 1: Navigate to the "Current Alarms" view
From anywhere in the platform, you can locate the red "Alarm Icon" at the top of the left-hand side vertical menu.
Click the red "Alarm Icon" navigate to the Alarms View
This will direct you to the "Current Alarms" view
In the "Current Alarms" view, you will have the ability to view every single Motion Tile (regardless of the alarm state) that has satisfied alarm criteria and has NOT yet been cleared. This page gives users an overview of all the alarms that need managed. There are several ways to clear/acknowledge an alarm:
Step 2: Click the "Kebab icon" next to the Motion Tile ID
Locate the blue kebab icon that appears directly left to the Motion Tile ID
When clicking the kebab icon, a pop-up window will appear.
For alarms that have been acknowledged, you can clear the alarm in this pop-up window For alarms that are unacknowledged, you can clear/acknowledge that alarm in this pop-up window
Managing Alarms in "Alarms Details" View
Step 1: Navigate to the "Current Alarms" view
From anywhere in the platform, you can locate the red "Alarm Icon" at the top of the left-hand side vertical menu.
Click the red Alarm Icon to navigate to the Alarms View
This will direct you to the "Current Alarms" view
Step 2: Locate and click the "View Details" button
In the current alarms view, locate the blue "View Details" button for the Motion Tile that you wish to manage alarms for.
Click the "View Details" button This will direct users to the "Alarm Details" view, which gives users a breakdown of in-depth alarm details for that tile
Step 3: Locate and click the "Acknowledged" or "Unacknowledged" button
At the top right-hand portion of this view, users will see a window for the current state of the alarm. In the example scenario below, we are going to manage the alarm for condenser loop supply temperature.
The current state of this Motion Tile, as indicated by the user-configured color combination of the tile (white/black), reflects that the tile is no longer in a critical or warning alarm state. If the tile is in a critical state (high or low), the color of the tile would appear RED. If the tile is in a warning state (high or low), the tile would appear GOLD.
Regardless of the current state of the tile, this alarm has yet to be acknowledged or cleared. Therefore, you will see a RED unacknowledged button at the top right-hand corner of the tile (similar to Mosaic Dashboard view).
Locate and click the "unacknowledged" button in the "Current State" window
Click the "clear" or "acknowledge" option in the pop-up window that appears
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